SHIPPING Shipping fee depends on the quantity of items. Important notice: from 05.01.2017 DHL does not ship devices with built-in battery, except kits. If you plan to order Elfin 50 box mod, Elfin 60 or Elfin 75, we will provide you another shipping company’s service. Elfin 50 kit still can be shipped by DHL. DELIVERY TIME Delivery takes 5-7 working days. During special periods, such as holidays or sales, it can be extended. ORDER STATUS You will get your tracking number by e-mail in 2-3 days after we ship out your order so you can check your order status online PAYMENT METHODS Bank T/T: Beneficiary Bank: HSBC HONG KONG Account： 652 363599 838 Beneficiary Name: HK GuanJue Electronic Technology Co., Limited Bank Address: 8/F,Low Block Grand Millennium Plaza 181 Queen’s Road Central Hong Kong Swift Code:HSBCHKHHHKH Bank Code:004 CUSTOMS CLEARANCE Please notice that there are different customs regulations for electronic cigarettes import in particular states. Before purchasing check it with your local customs service. If you are not sure about regulations in your country, you can contact our managers. Shenzhen S-Body Electronics Technology co., ltd. is not responsible for customs clearance or any delays caused by it. Shipping fee does not include customs clearance service. DISTRIBUTORS We welcome new distributors and offer the best possible terms of partnership. You can order samples from us directly. Wholesale prices depend on quantity of order. If you would like to become our partner and get the wholesale price list, please contact us:+86-075527497703 We provide full support for our partners and distributors. UNAUTHORIZED RESELLERS We are not providing warranty service if you purchased from unauthorized resellers, such as FastTech. TROUBLESHOOTINGS (BOX MODS, ATOMIZERS) If you have any problems with your device, you can contact our managers. Some manuals contain troubleshooting methods.